As business owners and managers of people, we are responsible for the safety and security of our employees, enabling them to become as productive as possible. But no matter how much we think we are prepared to manage our workday in a safe environment, no organization is immune to a critical incident. How can you possibly prepare for the unpredictable, no matter how prepared we think we are for such a sudden disruption? And what if that critical incident involves one of your key personnel? How will this affect the management of your organization?
You may or may not know that help is available through your Employee Assistance Program (EAP) or Student Assistance Program (SAP).
As the owner of a company focused on providing health solutions that empower organizations and their people, I have years of expertise dealing with employers in organizational crisis situations. Below I have outlined a few case studies that showcase the breadth and depth of crisis intervention available for organizations to demonstrate the value of implementing a plan to prepare for the unpredictable.
One such incident involved a fire truck, which was en route to an emergency during whiteout conditions when a car crashed into the fire engine. The driver of the car was taken to hospital. The EAP was contacted by the organization, who immediately assessed the incident and rapidly dispatched their trauma team to the site of the tragic accident. Telephone consultation with management was immediately provided. Onsite debriefing intervention was quickly provided for staff that were on the truck at the time of the incident and for others who were indirectly involved (such as the dispatch personnel). Onsite debriefing was given to the fire department staff as a group as well.
Recently, at a post-secondary educational institution, a student was found deceased in their dorm room by their roommate. This traumatic event was one where the school contacted the trauma response service through their SAP. An immediate consultation was provided to student leadership reps and onsite trauma interventions were arranged over a period of 3 days to support students and staff with group and individual debriefings. Counselling services were also extended to the family of the deceased as well.
Another crisis situation where an organization benefited from their EAP’s trauma response program occurred when an employee’s son (known to employees of the company) jumped off a bridge to his death. When the trauma service was contacted, immediate consultation and follow-up was provided to management and an onsite debriefing was given to staff as a group and individually to staff members. The Clinical Response Centre was available to all employees of the organization for ongoing 24/7 support and extensive counselling was additionally provided to the employee, the employee’s spouse, and employee’s daughter.
When crisis strikes your organization, rest assured that there is help. Make sure you are prepared with a plan that accesses specialized defusing/debriefing interventions to provide support through all stages of a traumatic event. It is almost like an insurance policy – you never know when you may need it.