Charles Benayon

Founder & CEO of Aspiria

How to Support Your Employees Struggling with Mental Health Issues

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Mental health symbol conceptual design isolated on white background

During this month of Mental Health Awareness campaigns, I thought it would be a perfect time to shed light on how to better support those employees suffering with mental health issues.

These days, it seems that our work life is more hectic than ever before. Stress from work is one of the largest contributors to your workplace mental health. Although there can be inherent stress in many roles, many employees do not feel comfortable discussing their mental health at work. Of Ontario workers, only 60% said they would tell their managers if they were suffering from a mental health issue. Your employees spend a significant amount of time at work, so it is important that they can feel safe and supported. I have outlined below some ways that we can start the conversation and offer a welcoming environment to staff who may be struggling.

Mental health education in the workplace

Living with mental health issues can be challenging and overwhelming, and often the stress in explaining to others how you are feeling can be a source of concern. Posting facts and information about mental health in your staffroom is one way that co-workers can learn about how others may be feeling, while bringing the topic out in the open and encouraging others to come forward.

Meeting to discuss concerns

The most important thing you can do if an employee opens up about their mental health is to be compassionate and empathic. As a manager, your skills in being honest, professional and caring can minimize the stress your employee may be feeling. Initially highlighting the employee’s strengths and contributions shows how much they are valued, and then asking open-ended questions that will encourage an employee to request support or accommodation would be helpful. Ensure that you are ‘in-the-moment’ listening, not counseling or probing, and raise the possibility of providing accommodations if needed at this time.

Provide resources and follow-up

Offering resources such as the contact information for your organization’s EAP provider as well as community resources is another way that you can show support to the employee. Although the employee may not disclose a problem to you, they may contact the EAP provider or other professionals and request a workplace accommodation at a later date. Reach out to the employee in a short, reasonable amount of time, to see how they are doing and, if there is further assistance needed to help them do their best at work and in their personal life.

We can all play a part in breaking down the stigma surrounding mental health issues, and it can start with a few kind words and a helping hand. I encourage you to connect with others that may be struggling silently to show that you care.

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