Charles Benayon

Founder & CEO of Aspiria


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Getting the Most Out of Your Employee & Student Assistance Programs: A 4-Part Series

adult-american-black-and-white-935870As the founder of Employee Assistance Program (EAP) and Student Assistance Program (SAP) services, I am often surprised to learn that when people hear the words “EAP” and “SAP” the first thing they typically think of is psychological counselling services. You may be surprised to know that there is so much more that these services have to offer.

In fact, it is so important that you understand all the services that are available to you through your EAP or SAP services that I have decided to dedicate a quarterly blog series outlining what we at Aspiria call specialized solutions – additional services that are available through EAPs and SAPs.

To get us started, I have highlighted a few EAP services that greatly improve work environments by benefitting employees and their family:

 

Elder and Child Care

Taking care of a loved one, whether they are an aging parent or a newborn child, can sometimes feel like a full-time job, and unconditional love doesn’t always make the job any easier. What employers can do to make their employees’ home life easier is offer elder and child care services through their EAP.

Elder care speaks to caregivers, seniors, and everyone who is proactively planning for their future. Our EAPs offer information about Canadian systems available to the elderly as well as the essentials regarding housing options. We also educate employees on common physical and mental changes that often develop with age and what they can do to minimize these changes.

For younger employees that are considering starting a family or have already begun that chapter of their lives, Aspiria’s EAPs offer many services related to child care. Here are just a few family-oriented services we can provide through an EAP at no expense to parents:

  • Parenting provides information to parents of all different experience levels with kids of all different ages. This information can be anything parenting-related, from raising your child’s self-esteem to keeping backseat chaos to a minimum.
  • Adoption helps employees throughout the entire adoption process, including the legal and financial aspects, special parenting needs of adopted children, and information on how to find their child’s birth parents.
  • Kids’ Well-Being offers tips to keep children safe and sound from infancy through to young adulthood, with an emphasis on health, safety, and a positive interaction with the world around them.

To ensure your employees find a better work-life balance, direct them to their EAP, which will encourage them to live a healthy, happy life well into old age and help them reduce stresses that come from taking care of an aging family member or raising children.

 

OnCallogic

Studies have found that 40% of people diagnosed with cancer experience symptoms of psychological distress. This is why many EAPs provide organizations with much-needed mental health support for employees affected by cancer, but Aspiria goes even further. We partnered with Gilda’s Club – a leader in an international network of cancer support organizations that has over 20,000 interactions per year with individuals living with cancer – to develop our OnCallogic service.

OnCallogic includes a series of counselling sessions with Cancer Coaching Specialists for employees who have been touched by cancer, whether directly (they have cancer) or indirectly (a loved one has cancer), to ensure that no one has to face a cancer diagnosis alone. The OnCallogic mission is to ensure that all people impacted by cancer are empowered by knowledge, strengthened by action, and sustained by community and professional support.

It is estimated that nearly 1 in 2 Canadians will be diagnosed with cancer at some point in their life. With the disease being so commonplace in today’s workplace, it has become all the more essential to offer employees expert cancer support services. Not only will OnCallogic ease their difficult circumstances, but it also helps guide them towards living with cancer, whatever the outcome.

 

WorkLife Web Portal

Of today’s youth, the employees of tomorrow, 68% say they would use the Internet to search for mental health information if they needed to, making online access to resources more important than ever. It is for this reason that Aspiria connects employees to the work-life balance information they need at the click of a button and allows them to communicate with Work-Life Consultants 24/7 over instant messaging.

Our WorkLife Web Portal, accessible through the Aspiria website, provides access to the following seven life modules:

  • Aging
  • Balancing
  • Living
  • Working
  • Thriving
  • Parenting
  • International

 

Each of these modules offer “digital kits” on a large number of topics that employees and their family members can relate to, no matter what stage of life they’re in. These kits include informative articles, assessments, and audio files.

By offering an EAP that includes online accessibility to important tools and resources, you allow your employees more ease than ever before to achieve a proper work-life balance.

For more details on these work-life services and everything else your EAP has to offer, contact your provider today. And keep an eye out for our next instalment of Getting More Out of Your Assistance Program next quarter!

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Getting the Upper Hand on Mental Health in the Workplace

work-2005640_1920Rarely does a day go by that I don’t hear or read that roughly one in five people are experiencing mental health difficulties. I see this statistic so often that it shocks me to know that only six to eight per cent of employees who have access to an Employee Assistance Program (EAP) actually use it.

I’ve seen many employers show willingness to accommodate employee mental health and work-life concerns, and still employees don’t use the resources available to them. Why is that?

In my experience, these are the most common reasons an employee might not seek help for their mental health and work-life needs:

  • They aren’t aware of their EAP benefit.
  • They don’t believe they need help.
  • They have the perception that the EAP is not confidential and believe that their anonymity will be compromised at work.

If you’re keen to raise employee awareness and access to the workplace mental health resources available to your employees, the key is to be proactive with your communication of the program. Here’s what I mean:

 

Inform Early and Regularly

Unlike other benefits like a dental plan, it is not plainly obvious what to do when you are in emotional pain. When implementing a new EAP, does your organization have a communication plan to roll out to employees? For example, have you considered running live or webinar orientation sessions for all employees, and special manager sessions so that they know what to do if an employee lands on their doorstep with a personal problem?

If you already have an EAP, does your new employee onboarding process include information about your available EAP mental health and work-life services? That is, for new hires, consider adding information regarding the EAP to your orientation package, like an EAP brochure, wallet card, or fridge magnet, or consider scheduling a mental health video presentation. This can be particularly helpful for employees who may need help but don’t ask for it because they worry how their employer or fellow employees will perceive them. In a presentation setting, no one is singled out.

Have you considered providing orientation sessions on specific value-added services being provided through your EAP to highlight a solution to a particular mental health or work-life issue? Nutrition, life coaching, financial, and legal are but a few areas of interest to employees who are looking for solutions to mental health and work-life issues.

How about creating posters that highlight mental health problems and solutions through the EAP? Displaying informative posters in high-traffic areas, such as washrooms and kitchens, will grab the attention of employees and increase the probability that those with a mental health or work-life problem will seek help.

Does your organization run health fairs, special theme days, or wellness campaigns at work? If so, the EAP can be invited to participate in these events, focusing on education and awareness of the EAP or a specific part of the service such as nutrition, etc.

 

Conduct Surveys (for companies with 50+ employees)

If you are curious to know how many of your employees use EAP services, ask them! Anonymous online surveys can be a highly effective tool to gather important mental health information from your employees. Here are a few questions you may consider asking:

  • Which EAP services do you use?
  • Which EAP services would you like to learn more about?
  • How would you like to be informed about available EAP services?
  • What barriers are preventing you from using EAP services?
  • What new services would you like to see offered under the EAP that currently are not being provided?

Anonymous surveys allow you to both inform your employees about their EAP and collect valuable data on how to better showcase it.

Our experience shows that proactive communication of an EAP and its work-life services will result in service awareness and increased utilization. This is the value of the program. Conversely, an EAP that does not have effective employee communication will lead to the eventual death of the program. The combination of orientation sessions, written communication materials, internal surveys, and special events are powerful ways to raise mental health awareness of this important benefit and it shows employees that you, as the employer, care for their well-being. Your employees may already be using their workplace mental health and work-life services, which is terrific, but how many more employees continue to suffer in silence? For the continued betterment of your workplace, consult with your EAP so they can help you develop a strategic EAP communication plan. To realize the full value of this benefit, remind employees of their EAP whenever and wherever possible!