Charles Benayon

Founder & CEO of Aspiria


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Getting the Most Out of Your Employee & Student Assistance Programs: Part 2

desk-discussing-discussion-1311518.jpgLast time on our Getting the Most Out of Your Employee & Student Assistance Programs quarterly blog series, we discussed a few of Aspiria’s specialized solutions that breathe new life into work environments by benefitting employees and their families. However, we can’t forget that Aspiria has also provided SAP services to the college and university student market since 2011!

Here are a few specialized solutions that are available through both our EAP and SAP services to benefit employees and students alike:

Nutritional Counselling

Aspiria knows that healthy, active employees and students enjoy a higher quality of life. In today’s busy lifestyle, having a healthy and well-balanced diet is often difficult for many people to maintain; who can say no to leftover Halloween candy? Our professional nutritionists will work with employees, their family members, or students in a face-to-face setting to identify health goals and create customized plans to address any nutrition-based concerns they may have, including weight loss, food preferences, lowering cholesterol, regulating diabetes, and healthy eating on the go.

Legal Counselling

When employees or students experience emotional hardships, sometimes they can be a result of or lead to legal components that require immediate attention. Aspiria’s free legal consultation services provide in-person or telephonic legal advice in several areas of law, including personal, separation and divorce, custody, impaired driving, domestic violence, and civil. Please note that no legal advice is offered for labour-law situations due to any potential conflict of interest. What’s especially helpful about Aspiria’s legal services is that employees or students that wish to retain a lawyer referred to them by Aspiria will receive a discount of up to 25% on those services.

Financial Counselling

Aspiria’s financial education solutions offer bilingual, unbiased counselling and planning services in a combination of online and live individual and group settings. We help employers and schools implement customized financial education programs from start to finish, helping employees and students prepare for a brighter financial future, reducing the negativity associated with financial stress. We also work with you to design a communication strategy to inform your employees or students of the program to ensure its success.

For more details on these specialized solutions and everything else your EAP or SAP has to offer, contact your provider today and follow us on Facebook. And keep an eye out for our next instalment of Getting More Out of Your Assistance Program in the new year!

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Suicide Prevention Day Spotlight: Bipolar Disorder in the Workplace

pexels-photo-313690In light of World Suicide Prevention Day having just passed on September 10, I have been reflecting on the complexities of varying mental health states and the numerous, unfortunate factors that might drive someone to consider suicide as their only option.

Seeing as bipolar disorder, among other personality disorders, can be difficult to diagnose, and those with bipolar disorder are two to three times more likely to commit suicide, I would like to highlight what you can do to help someone dealing with this mental heath concern. But before I dive into that, I would like to discuss what exactly bipolar disorder is and what are its causes.

What is Bipolar Disorder?

Bipolar disorder causes significant, unexpected mood swings that can last anywhere between a few days and several months. The “bi” in bipolar refers to the two types of episodes those with the disorder typically experience: manic and depressive. During a manic episode, a person may seem uncharacteristically happy or energetic, to the point of being impulsive. I have seen this impulsivity sometimes reach dangerous levels. Depressive episodes are often recognized by the same symptoms as clinical depression.

What Causes Bipolar Disorder?

Bipolar disorder can develop when there is an imbalance of neurotransmitters in the brain. This imbalance is typically present at birth, making the disorder genetic. However, having a family member with bipolar disorder does not necessarily mean you will have the disorder as well. I’ve recognized that environmental factors, such as trauma, extreme stress, or severe illness, are often linked to trigger those with a genetic disposition for the disorder.

What Are the Signs of Bipolar Disorder?

Someone experiencing a manic episode may have any of the following symptoms:

  • Increased physical energy
  • Irritability
  • Hastened speech
  • Impulsive behaviour
  • Delusions

Someone experiencing a depressive episode may have any of the following symptoms:

  • Guilt
  • Sadness
  • Increased or decreased appetite
  • Insomnia
  • Lack of motivation

If someone regularly experiences mood swings between what appear to be manic and depressive episodes, they may have bipolar disorder.

How Can You Support an Employee with Bipolar Disorder?

When I’ve met with employees with untreated bipolar disorder, they’ve expressed experiencing certain difficulties at work: irritability can cause friction between coworkers, impulsive behaviour may lead to unexplained missed days, and a lack of motivation can result in decreased productivity.

As a start to supporting an employee with bipolar disorder, it is important to have symptoms professionally assessed. Too often, and especially with such ease of information (and misinformation) on the internet, more and more people are self-diagnosing, which is an extremely dangerous practice because neither you nor your employees are medical doctors trained in psychiatric disorders.

Once professionally diagnosed, bipolar disorder is highly treatable with medication and therapy. If you observe that one of your employees is having difficulty managing the symptoms of bipolar disorder (or any possible mental health disorder), you can contact your EAP provider and request a management consultation with an expert to discuss your concern about the employee’s mental health and how to approach them for support and to make recommendations regarding treatment. Training is also available through your EAP for your supervisors and managers to help them identify mental health symptoms and refer their employees for assessment and treatment.


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Getting the Most Out of Your Employee & Student Assistance Programs: A 4-Part Series

adult-american-black-and-white-935870As the founder of Employee Assistance Program (EAP) and Student Assistance Program (SAP) services, I am often surprised to learn that when people hear the words “EAP” and “SAP” the first thing they typically think of is psychological counselling services. You may be surprised to know that there is so much more that these services have to offer.

In fact, it is so important that you understand all the services that are available to you through your EAP or SAP services that I have decided to dedicate a quarterly blog series outlining what we at Aspiria call specialized solutions – additional services that are available through EAPs and SAPs.

To get us started, I have highlighted a few EAP services that greatly improve work environments by benefitting employees and their family:

 

Elder and Child Care

Taking care of a loved one, whether they are an aging parent or a newborn child, can sometimes feel like a full-time job, and unconditional love doesn’t always make the job any easier. What employers can do to make their employees’ home life easier is offer elder and child care services through their EAP.

Elder care speaks to caregivers, seniors, and everyone who is proactively planning for their future. Our EAPs offer information about Canadian systems available to the elderly as well as the essentials regarding housing options. We also educate employees on common physical and mental changes that often develop with age and what they can do to minimize these changes.

For younger employees that are considering starting a family or have already begun that chapter of their lives, Aspiria’s EAPs offer many services related to child care. Here are just a few family-oriented services we can provide through an EAP at no expense to parents:

  • Parenting provides information to parents of all different experience levels with kids of all different ages. This information can be anything parenting-related, from raising your child’s self-esteem to keeping backseat chaos to a minimum.
  • Adoption helps employees throughout the entire adoption process, including the legal and financial aspects, special parenting needs of adopted children, and information on how to find their child’s birth parents.
  • Kids’ Well-Being offers tips to keep children safe and sound from infancy through to young adulthood, with an emphasis on health, safety, and a positive interaction with the world around them.

To ensure your employees find a better work-life balance, direct them to their EAP, which will encourage them to live a healthy, happy life well into old age and help them reduce stresses that come from taking care of an aging family member or raising children.

 

OnCallogic

Studies have found that 40% of people diagnosed with cancer experience symptoms of psychological distress. This is why many EAPs provide organizations with much-needed mental health support for employees affected by cancer, but Aspiria goes even further. We partnered with Gilda’s Club – a leader in an international network of cancer support organizations that has over 20,000 interactions per year with individuals living with cancer – to develop our OnCallogic service.

OnCallogic includes a series of counselling sessions with Cancer Coaching Specialists for employees who have been touched by cancer, whether directly (they have cancer) or indirectly (a loved one has cancer), to ensure that no one has to face a cancer diagnosis alone. The OnCallogic mission is to ensure that all people impacted by cancer are empowered by knowledge, strengthened by action, and sustained by community and professional support.

It is estimated that nearly 1 in 2 Canadians will be diagnosed with cancer at some point in their life. With the disease being so commonplace in today’s workplace, it has become all the more essential to offer employees expert cancer support services. Not only will OnCallogic ease their difficult circumstances, but it also helps guide them towards living with cancer, whatever the outcome.

 

WorkLife Web Portal

Of today’s youth, the employees of tomorrow, 68% say they would use the Internet to search for mental health information if they needed to, making online access to resources more important than ever. It is for this reason that Aspiria connects employees to the work-life balance information they need at the click of a button and allows them to communicate with Work-Life Consultants 24/7 over instant messaging.

Our WorkLife Web Portal, accessible through the Aspiria website, provides access to the following seven life modules:

  • Aging
  • Balancing
  • Living
  • Working
  • Thriving
  • Parenting
  • International

 

Each of these modules offer “digital kits” on a large number of topics that employees and their family members can relate to, no matter what stage of life they’re in. These kits include informative articles, assessments, and audio files.

By offering an EAP that includes online accessibility to important tools and resources, you allow your employees more ease than ever before to achieve a proper work-life balance.

For more details on these work-life services and everything else your EAP has to offer, contact your provider today. And keep an eye out for our next instalment of Getting More Out of Your Assistance Program next quarter!


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Getting the Upper Hand on Mental Health in the Workplace

work-2005640_1920Rarely does a day go by that I don’t hear or read that roughly one in five people are experiencing mental health difficulties. I see this statistic so often that it shocks me to know that only six to eight per cent of employees who have access to an Employee Assistance Program (EAP) actually use it.

I’ve seen many employers show willingness to accommodate employee mental health and work-life concerns, and still employees don’t use the resources available to them. Why is that?

In my experience, these are the most common reasons an employee might not seek help for their mental health and work-life needs:

  • They aren’t aware of their EAP benefit.
  • They don’t believe they need help.
  • They have the perception that the EAP is not confidential and believe that their anonymity will be compromised at work.

If you’re keen to raise employee awareness and access to the workplace mental health resources available to your employees, the key is to be proactive with your communication of the program. Here’s what I mean:

 

Inform Early and Regularly

Unlike other benefits like a dental plan, it is not plainly obvious what to do when you are in emotional pain. When implementing a new EAP, does your organization have a communication plan to roll out to employees? For example, have you considered running live or webinar orientation sessions for all employees, and special manager sessions so that they know what to do if an employee lands on their doorstep with a personal problem?

If you already have an EAP, does your new employee onboarding process include information about your available EAP mental health and work-life services? That is, for new hires, consider adding information regarding the EAP to your orientation package, like an EAP brochure, wallet card, or fridge magnet, or consider scheduling a mental health video presentation. This can be particularly helpful for employees who may need help but don’t ask for it because they worry how their employer or fellow employees will perceive them. In a presentation setting, no one is singled out.

Have you considered providing orientation sessions on specific value-added services being provided through your EAP to highlight a solution to a particular mental health or work-life issue? Nutrition, life coaching, financial, and legal are but a few areas of interest to employees who are looking for solutions to mental health and work-life issues.

How about creating posters that highlight mental health problems and solutions through the EAP? Displaying informative posters in high-traffic areas, such as washrooms and kitchens, will grab the attention of employees and increase the probability that those with a mental health or work-life problem will seek help.

Does your organization run health fairs, special theme days, or wellness campaigns at work? If so, the EAP can be invited to participate in these events, focusing on education and awareness of the EAP or a specific part of the service such as nutrition, etc.

 

Conduct Surveys (for companies with 50+ employees)

If you are curious to know how many of your employees use EAP services, ask them! Anonymous online surveys can be a highly effective tool to gather important mental health information from your employees. Here are a few questions you may consider asking:

  • Which EAP services do you use?
  • Which EAP services would you like to learn more about?
  • How would you like to be informed about available EAP services?
  • What barriers are preventing you from using EAP services?
  • What new services would you like to see offered under the EAP that currently are not being provided?

Anonymous surveys allow you to both inform your employees about their EAP and collect valuable data on how to better showcase it.

Our experience shows that proactive communication of an EAP and its work-life services will result in service awareness and increased utilization. This is the value of the program. Conversely, an EAP that does not have effective employee communication will lead to the eventual death of the program. The combination of orientation sessions, written communication materials, internal surveys, and special events are powerful ways to raise mental health awareness of this important benefit and it shows employees that you, as the employer, care for their well-being. Your employees may already be using their workplace mental health and work-life services, which is terrific, but how many more employees continue to suffer in silence? For the continued betterment of your workplace, consult with your EAP so they can help you develop a strategic EAP communication plan. To realize the full value of this benefit, remind employees of their EAP whenever and wherever possible!

 

 


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Mental Health Week Spotlight: Managing ADHD in the Workplace

k-15_dsc9632b-id-58829-jpeg.jpgMental Health Week (May 7 to 13) is quickly approaching, making this a good time for Canadians to reflect on the state of their mental health, to discuss the importance of positive mental health, and to help reduce the stigma associated with mental health concerns.

Since Attention Deficit Hyperactivity Disorder (ADHD) may affect as many as 3.5% of adults, I’d like to take some time to discuss this stigmatized mental health issue that is often misunderstood.

ADHD is most often diagnosed in childhood, but it can also persist into adulthood. Because it’s frequently associated with children, adults with ADHD may feel hesitant to disclose their mental health concerns to their employer. As an organization, how can you help your employees cope if they’re afraid to reach out?

Here are a few of many possible ADHD symptoms and some tips so you can better accommodate employees with ADHD in the workplace:

Restlessness

If an employee is unable to sit still and focus for extended periods of time, it may be a sign that they have ADHD.

Fidget devices are simple gadgets that allow users to idly fiddle and exert excess energy in order to help them focus. If your employee has a preferred fidget device, consider allowing them to use it at work. If it produces a sound that distracts their coworkers, suggest alternatives.

Distractibility

We all know that workplaces can be high stress environments that may be noisy and hectic, with looming deadlines and tensions running high. It’s hard enough for you or me to ignore such distractions, let alone someone with ADHD. Offering your employees noise-cancelling headphones to listen to music may greatly improve their focus.

Trouble with Multitasking

 Since people with ADHD often have difficulty focusing, they may also experience frustration when trying to multitask a heavy workload. If your employees have difficulty completing their tasks efficiently and in a timely manner due to ADHD, consider scheduling weekly progress meetings, or even daily if you have the time. A mere 15 minutes per week might be all your employees need to better prioritize and split large projects into more manageable tasks.

A Short Temper

Untreated ADHD can result in occasional mood swings, often caused by irritation with their own restlessness and distractibility.

Having an employee with a short temper, no matter the reasoning, is not something many employers can afford to tolerate. However, we want to support our employees in any way we can. Refer employees to your Employee Assistance Program (EAP), where they will receive tools and techniques to address potential mood swings.

Many people with ADHD have additional mental health concerns, such as depression or bipolar disorder, making ADHD particularly difficult to treat. In these cases, ADHD medication, like Adderall, may not be the best course of treatment, especially since it can be highly addictive. If you or someone you know is having difficulty with ADHD management, please contact your EAP provider for assistance.


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Let’s Walk the Talk

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Image courtesy of ctvnews.ca

On January 31st, Bell Let’s Talk Day will again promote mental health awareness, acceptance and action, donating significant funds it raises to fighting stigma, supporting world-class research, improving access to care, and promoting open dialogue. This initiative makes a huge impact on social media every year, and reminds us of how important it is to be able to actually talk about mental health. As the Founder and CEO of an EAP and SAP service provider to organizations large and small, I believe that such initiatives help so many living with mental health issues, both directly and indirectly. However, the key is to not just talk the talk, but to walk the talk as well, from the top down.

When we consider how vital the well-being of our employees are to the success of the businesses we lead, to create and maintain a healthy and motivated company culture, and to the company’s bottom line, we cannot ignore the essential value of meaningful wellness programs. Wellness initiatives can range from ‘lunch and learns’ to posters in the lunchroom, to discounts at the gym to access to professional counselling, to social outings; and they all have the importance of potentially enriching the lives of the employees we support and value. Our staff work hard, dedicating themselves to achieving targets and going above and beyond for our customers and clients, so keeping them motivated and looking forward to coming to work helps keep morale high in the workplace. However, when we do not practice what we preach, and do not have programs in place, or worse, they are available but not valued, then they are perceived as ‘lip-service talk’, disingenuous, and can actually create more damage than not making them available in the first place!

As leaders in our field, we understand how the examples we set lay the foundation on whether we are truly an anti-oppressive and inclusive organization. When feeling overwhelmed or stressed, we know how important it is to have management and directors be approachable and understanding, whether the source of stress is from aspects of the job or in our personal lives. By relaying that approachability to staff, and actually following through on those accommodations and leave requests with genuine care and sincerity, we are setting examples that indicate we are walking the talk. When employees are given the opportunity to access professional help through their EAP, or taking time to stay well, we are encouraging their return-to-work sooner and demonstrating that our company is supportive. We value our staff, investing in them as employees, but also as a valuable member of the human race, one that I want to be proud of. So when we listen to employees’ mental health concerns and take action, that indicates genuine support, and we are truly engaging in open dialogue – so let’s talk!

How is your organization walking the talk? What things have you put in place to ensure your organization is supporting mental health? I look forward to hearing from you!


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Spotlight on Mental Health: Obsessive Compulsive Disorder

wool-2742119_1280Mental Illness Awareness Week (October 1 – October 7) is an annual national public education campaign designed to create awareness of mental illness. Although there are many faces of mental illness, I’d like to spotlight Obsessive Compulsive Disorder (OCD) which is often greatly misunderstood. OCD can affect anyone, and according to the Canadian Psychological Association approximately 1% to 2% of the Canadian population will have an episode of OCD in their lifetime.

What is OCD?

OCD is made up of two parts – obsessions and compulsions. Obsessions are unwanted and repetitive thoughts, urges or images that don’t go away. Compulsions are behaviours like washing, cleaning or ordering things in a certain way. Over 90% of people with clinical OCD have both obsessions and compulsions, with 25% to 50% reporting multiple obsessions. Although many people who suffer from OCD are aware that their obsessions and compulsions don’t make sense, they still can’t control them. While we often associate OCD with people who wash their hands constantly, are germ phobic or refuse to shake hands, sadly, people with OCD are frequently the butt-end of jokes. We know that OCD is anything but funny; in fact, it is often a debilitating mental illness that severely affects a person’s ability to enjoy life.

Additionally, OCD often interferes with work and negatively impacts relationships. In severe cases, obsessive thoughts and repetitive, compulsive rituals can consume the entire day, making it difficult to hold down a job or maintain personal relationships.

What causes OCD?

The cause of OCD has not been established. Studies have suggested that the cause may be genetic, biological and/or psychological, but as yet there is nothing definitive.

Some signs of OCD

In the workplace, you may notice:

  • Excessive hand washing and/or hand wringing
  • Refusal to shake hands
  • Everything on their desk has to be precisely arranged
  • May become visibly upset if you touch or move any of their things
  • Need to check and recheck their work
  • Late to meetings because of their need to “prepare” again and again
  • Appear to be lost in thought because of their obsessions

How best to support an employee with OCD

There are several effective ways to support an employee with OCD. An EAP is an excellent resource for a person suffering from OCD. You can also gently encourage your employee to seek medical help as medication and therapy can benefit the OCD sufferer. There are also modifications and accommodations that you can make to better support them at your organization:

  • Allow telecommuting
  • Issue deadlines as much in advance as possible
  • Try not to put the person in situations where frequent handshaking is expected
  • Make hand sanitizer readily available
  • Avoid disturbing the setup on the employee’s desk
  • Don’t ask to borrow their office supplies or equipment
  • If possible, avoid putting the employee in stressful situations as stress is a major trigger of OCD

Do you have a process in place to accommodate employees suffering from OCD or other forms of mental illness? If not, a referral to the EAP and the willingness to make modifications in the workplace will go a long way to setting up employees for success and ensuring that your employees are feeling supported by their employer.