Charles Benayon

Founder & CEO of Aspiria


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Tips to Encourage Inclusion: How to Make Your Employees Feel At Home… At Work

InclusionFrom shootings at schools, to closing of borders in Europe, to crises in the Middle East, to political debates, to heated discussions on the wearing of niqabs, it has been some time since we have seen so much intolerance on a global scale.

Tolerance can be broadly understood as remaining open-minded and accepting of others’ differences in backgrounds, experiences, and beliefs. This translates into a workplace where employees know they are treated fairly, with dignity and respect, and without discrimination or harassment.

A truly equitable and open organization ensures that its policies adhere to the legislation surrounding race, culture, gender, sexual orientation, age and physical ability. Today, tolerance and inclusiveness are essential values for any business to encourage among its employees in order to ensure the long-term success of the organization.

Lack of tolerance in the workplace slows or prevents team and company progress, encourages unethical behaviour, and increases hostility between employees. Encouraging workplace tolerance is invaluable for the overall wellbeing of the organization, and I’d like to share the benefits of doing so with you:

  1. Open, honest communication
  2. Creativity stemming from the open exchange of ideas from across a broad range of backgrounds and expertise
  3. Respect and trust
  4. Teamwork, cooperation, and coordination
  5. Loyalty and satisfaction

 
Perhaps the most crucial business implication of increased workplace tolerance is the retention of highly committed and productive employees. As many businesses are learning, tolerance is tied to the bottom line of the organization. When employees feel included and valued, they develop a greater degree of loyalty to the business, and the work that they produce is of a higher quality.

By endeavouring to create a sense of inclusiveness in your company, hiring staff that reflects the diversity of your community is one way to start. All staff should attend mandatory training in “cultural sensitivity”, and maintain business with the same approach. Teams can arrange potlucks with cuisine from different staff members’ cultural backgrounds each month, or feature a staff member’s “story” in their internal newsletter to introduce them to the organization, , thereby creating a sense of welcome.

Ultimately, a company culture that is free from prejudice and encourages greater tolerance and inclusiveness, results in greater understanding and better working relationships between employees, higher employee satisfaction and productivity, and a more attractive and lucrative business.

What is your business doing to foster a culture of inclusion? Is your organization polarized? Could your business be doing more?

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Learning to “Unplug” – The Benefits of Mindfulness

beach-workerAhhhhh. You finally have that relaxing moment on the beach, at the cottage, reading a good book, listening to music, or watching a movie, that feeling of relaxation, of contentedness, without a care in the world. Then you hear it, that inescapable sound, the ping: “You have mail”. And your reality comes crashing down on you: someone wants something from you that is work-related. You are instantaneously brought back to the work grind as all of prior emails you’ve written or have been sent to you hit you right between the eyes. That fleeting moment of bliss is gone.

In past blogs, we’ve talked about the ways a quality work-life balance can be achieved, but how can we really unwind when not in the office?

Newsflash: “Unplugging” (at home or in the car or on that beach), and not allowing the Pavlovian-like reaction of turning our heads towards the “pinging” of our smartphones is beneficial to our health.

Taking a break from emails, and smartphones in general, can help employees pay more attention to family and friends when they are away from the office, becoming more productive and better focused while working. A study by University of California, Irvine (UCI) and United States Army researchers revealed that when you remove email from workers’ lives, they multitask less and physically experience less stress. The study showed that participants who had email access changed screens twice as often and were in a steady “high alert” state, with more constant heart rates, while those participants who were disconnected from email for five days experienced more natural, variable heart rates. According to the study, the latter group reported feeling better able to stay on task.

Not being distracted by smartphones and email allows us to be more involved in the present, whether we are at work or on vacation. When we can practice mindfulness,(self-regulating our attention to the experience we are having at the moment), we can reduce our overall stress. Bringing awareness to our current experiences – the moment – promotes a feeling of relaxation, and more and more businesses are offering training programs to their employees in mindfulness. The findings of the aforementioned study provide fodder for employers to help their employees control email log-in times, batch messages, and create new strategies to reduce their email stress.

Two more thoughts for the day: a recent study has shown that teenagers who take their smartphones to bed get a poorer quality of sleep than those that turn their phones off. The generation of people (kids, teenagers, and adults) who have grown up with smartphones are losing the ability to have focused and meaningful conversations with their loved ones because they are distracted by their smartphones while simultaneously having the conversation.

Do you agree? What ideas do you have that could manage our email stress? Do you think mindfulness training would benefit your workplace? I invite your comments and suggestions below.


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Part 3 of 3: Our Call to Action

your_not_aloneZiggy Marley once said, “I believe we are all connected to other people. I am connected to people who are suffering. We all are.”

One of the biggest obstacles to strong mental health is the overwhelming sense of loneliness felt by our university and college-aged students. As I mentioned in the previous instalments of this 3-part blog series, while our students are more “connected” to the world via social media and their mobile devices, these same students are feeling crippling loneliness and a general lack of coping skills in their lives, as they often have not developed an identity separate from their parents or a strong sense of independence.

Chris Hadfield, Canadian astronaut and now-celebrity is always asked if he was lonely in space. His response was that you can be hundreds of thousands miles away from Earth and feel connected to people and the universe, and, at the same time, you can also be living in the centre of a metropolitan city and feel like the loneliest person in the world. A myth endures, which allows us to assume university and college students living away from home could never be lonely in dorms with thousands of other students “partying” all the time. However, they could very well be the loneliest people on Earth.

As parents, teachers, counsellors, siblings and peers of this demographic, what can we do to better support our students? We are beginning to understand the prevalence of mental health issues in Canada and how our current resources are exhausted from the increased demand. It could take years for the health care system to implement a structure that places mental health as a higher priority, so what are the steps we can take at a grassroots level to help students and the greater community now?

Below, you will find a list of collaborations and ideas that are already being set in motion by influential Canadian industries. And you might ask yourself, how can I, as one person, make any sort of impact? Like anything, if you look to hard at the big picture, beginning the process of finding a solution can seem too overwhelming. So I’ve included ways you can support these overarching goals in your community, your workplace or even in your home.

Collaboration: Recently, the Mental Health Commission of Canada embarked on a two-day conference with the Canadian Association of Chiefs of Police because, more and more the police force has become first responders in mental health crises. This partnership speaks to the new understanding that working together is the only way to move forward when a problem has as many touch points in society as mental health does.

In your own environments, encourage similar collaboration with mental health as your frame of reference. This can be achieved in different ways, from a professor-student-staff initiative within the university setting or organizing representatives from various departments in your workplace to avoid working in silos.

Education: The ultimate purpose of collaboration is to educate one another and to share resources. Every Canadian stakeholder is focused on the goal to improve the accessibility and support of those who suffer from mental health issues, from the health industry, to the government, to the education system. Each has valuable information to share and ways to support people suffering from mental illness.

Seek education on how to engage someone with a mental illness, learn to look for warning signs and changes and encourage others to do the same. We are often afraid of what we don’t understand, which is why we might feel like we wouldn’t know how to address someone who is suffering. With education behind you, you can feel confident in supporting someone through a difficult time.

Connectedness: A sense of belonging and a strong personal network are tools that help people with mental health issues feel less alone in their situation. As a society, we value individualism and privacy, but perhaps the pursuit of these ideas have moved us too far away from the strength gained from an environment based on community values. Universities and colleges have placed a greater focus on connecting students with their peers, providing forums to reach out in and raising awareness of the resources that are available.

Engage in conversation with people in your life and seek to understand their perspective. Find ways to stay present in face-to-face experiences, despite the temptation to “connect” via your devices and various social networks. Learn to notice small changes in behaviour, attitude and performance in those around you and don’t be afraid to ask someone how they are doing. You might be the only person who has shown them that kind of care in a while.

How else can we support our students as they learn to cope with the pressures of university? Where do you think the changes need to begin – At the top with governments and health care, or at the bottom within our homes, schools and communities, or both? I look forward to your comments below!