You may think that gossip is the exclusive domain of teenagers and reality TV, but gossip, when it exists at the workplace, can create a toxic work environment. As a manager, dealing with workplace negativity is part of the job description, but gossip can take negativity to a whole new level. Allowing gossip to flourish unchecked can impact productivity, morale, employee engagement and retention. In some cases gossip can even lead to liability issues.
Tips for dealing with negative office gossip
- Stop the negative gossip on a personal level. Identify the gossiper(s) and set up a meeting “behind closed doors”. If there is more than one gossiper, set up individual meetings. Allow the employee(s) to explain their side of the story and discern if there are any underlying issues that need to be dealt with. Make the employee aware of the negative impact of their actions and clearly delineate the consequences if this behaviour continues (e.g. written warning).
- Meet with your entire team. Call a staff meeting to discuss negative gossip in the workplace and the impact that it has. Open the lines of communication and encourage your employees to feel free to bring their concerns to management instead of starting rumours without basis in fact. If necessary, introduce a policy that makes it clear that negative gossip will not be tolerated and speaks to the consequences of this behaviour.
- Encourage positive gossip. Yes, gossip can also be positive. Sharing individual and team wins can reinforce a strong team bond and improve morale. Studies have shown that very often employees are more motivated by professional recognition than money. Take some time at every staff meeting to share positive gossip stories. Create an achievement wall where employee accomplishments can be posted. Highlight an Employee of the Month. Keep the conversation positive and focused on the successes.
- Be a role model. You have to “walk the walk” and “talk the talk”. Model the behaviour that you want to see in others. Spread positive gossip.
How to prevent negative office gossip
While it may be impossible to completely eradicate gossip at work or water cooler talk, the key to addressing negative work gossip is Communicate, Communicate, Communicate! Frequently, negative office gossip occurs as a result of poor internal communication. Change in the workplace often breeds fear and fear breeds negative office gossip. Open the channels of communication. Create a safe environment for people to express concerns, ask questions and make suggestions. Remove any reasons for negative gossip.
Is your workplace an environment that communicates well and inspires positive gossip?