Charles Benayon

Founder & CEO of Aspiria


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Keeping Your Cool in the Workplace this Summer

10459716_xxl_1600_536_c1_c_c_0_0_1The warmth of the summer months beckon us to spend time with family and friends outdoors and away from work to enjoy these precious days of sunshine. However, there are challenges to maintaining our mental well-being when these days come. I would like to share with you some facts about working in the summertime, and how you can help your staff feel their best.

Spreading the hours around

A study noted in the Huffington Post found that 26 per cent of Canadians are not using paid vacation days provided by their employer. The majority of those said it was because they felt they had too much work to do and taking time away would leave them behind in their work. Others are saving their vacation days for emergencies, and still others claimed to not want a vacation. By encouraging staff to take time away, even for a staycation, the benefits in creativity can be reaped when returning with a fresh view and feeling more relaxed. Time away also decreases burnout and subsequently can reduce symptoms of depression and anxiety.

Covering for others

According to CMHA Ontario, the summer months of vacation time can be a cause of stress for those filling in for others in their absence. Whether it is on the assembly line or in an office, taking on the job of another, often one that they may have little experience doing, can make those employees feel anxious and stressed. When personal life stressors occur during this time, the pressure at work can seem overwhelming. To make vacations work for everyone, discuss with everyone the upcoming workload so you can plan deadlines around vacation dates. Knowing who is on vacation and when will also help you plan your projects. Ensure staff that is covering for others are clearly aware of new tasks and responsibilities, and check in to see how manageable the workload is while other staff is away.

Seasonal Depression

Seasonal Affective Disorder typically affects some in the winter months with shorter and colder days, but there are some individuals who are affected by depression in the summertime. Increased humidity is unbearable for some, who may stay in their air-conditioned home to avoid the heat, and are likely less active as a result. When it’s too hot to cook, many choose to eat out or order in and poor food choices are often made. Changes in routine and schedules can bring on feelings of depression, such as having bored school children or university students now at home. Financial strain with camp and entertainment costs is increased, as well as the costs of going on a destination vacation. Wearing shorts or bathing suits can increase feelings of poor body image, and may inhibit some from joining friends at the beach or poolside. Some signs of summer depression to look for in your staff could include difficulty sleeping, loss of appetite, weight loss or gain, and feelings of anxiety. One way to stave off symptoms of depression is to maintain physical fitness, so encourage employees to use their employee discount at the air-conditioned gym, even for the summer months. Another way to maintain mental wellness is to stay connected, so hosting a BBQ for staff to enjoy each other’s company outside of the workplace and engage with each other in a social environment helps build camaraderie, minimize isolation and enhance work relationships.

I hope you take the time to enjoy your summer, with your co-workers, family and friends!

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4 Reasons Why You Need A Workplace Crisis Intervention Plan

pic_rippleeffectIn light of the recent events in La Loche, Saskatchewan, we are reminded of the importance of crisis intervention when disaster strikes and the problems that can arise. It is essential that workplaces think about implementing a crisis intervention plan. Crisis intervention refers to the methods that are used to offer immediate and short-term help to individuals who experience an event that generates emotional, mental, physical and behavioural distress or problems.

Employees who are not directly involved in the event can feel the ripple effect of a workplace trauma. Ensure your plan is inclusive of all your employees as any event can severely dampen (or hamper) the productivity of the workplace. With over 25 years of crisis intervention experience, I’d like to share with you 4 key reasons why you need crisis intervention in your workplace:

  1. Decreases the intensity of individuals’ reactions to a crisis, or return to their level of functioning before the crisis.

Research has demonstrated that crisis intervention training has positive outcomes such as decreased stress and improved problem solving. Decreasing the intensity of their reactions allows individuals to be able to cope with future difficulties. It aims to help in the prevention of serious long-term problems. This will have a positive impact on workplace performance and increase work life balance for your employees.

  1. Decreases the amount of absenteeism and potential turnover.

Individuals are more open to receiving help during a crisis. Crisis intervention is conducted in a supportive manner and the intervention’s duration is dependent on the person and situation. Adults and children alike can all benefit from this type of assistance, which can take place in a wide range of settings. Implementing this help following a crisis can be of benefit by decreasing the intensity of affected employees’ reaction to the event, resulting in less sick time, leaves of absences and/or terminations.

  1. Educates and encourages employees during times of crisis.

The success of crisis intervention is dependent on affected employees learning that their reactions to the event are real and that others are going through a similar experience (ie. validation). It is the goal for employees to learn that their responses to the abrupt and irregular crisis that has just occurred are predictable, temporary and normal (ie. normalization). It is encouraging and reassuring to employees to know that their employer cares. If management is seen as supportive, employees are more likely to succeed.

  1. Allow employees to explore and develop coping strategies.

The aftermath of a crisis can induce feelings that people are unable to deal with. Crisis intervention can help with coping strategies that allow for a positive workplace. It allows for options for social support or spending time with people who provide a feeling of comfort and caring. Reviewing the changes that an individual has made and proving that it is possible to cope, are beneficial to recovery.

The problem solving process involves:

  • Understanding the problem (validation and normalization) and the desired changes
  • Considering alternatives
  • Discussing the pros and cons of alternative solutions
  • Selecting a solution and developing a plan to try it out
  • Understanding that coping with crisis is a process that can take time
  • Evaluating the outcome

Making positive and realistic plans for the future whether in employees’ personal lives or at work is crucial and employers should be providing training for management to aid employees.

Are you prepared to manage a crisis situation? How would you accommodate your employees who are suffering and raise the awareness of treatment for this?


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Taking Time for The Important Things Over the Holidays

relaxing at homeWhether you look forward to the holidays with anticipation or dread, there is no doubt about it that even though we may have time off over the holidays, it’s typically a time of more decisions, more buying, more cooking and cleaning, more decorating and entertaining… meaning even though you have more time, it feels like less time and that can lead to less time to look after your own health and well-being. Peace on Earth may seem impossible if you don’t have peace of mind.

Finding balance between family, holiday celebrations and your own personal “down” time can be very difficult to achieve, but I’ve outlined below a few tips to help boost your health and well-being.

 

  1. Take some time to get outdoors for a walk, hike or a run. Not only will the sun boost your vitamin D and help relieve seasonal affective disorder, it also decreases anxiety and improves sleep and the fresh air will help to rejuvenate your attitude and boost your mood for up to 12 hours.
  2. Take care of your mental health by saying no to at least one invite or shopping trip, or extra cooking requirement. Remember: It’s OK to slow down a bit.
  3. Unplug not only from work, but also from your mobile device. The constant cell phone buzzes and email alerts keep us in a perpetual fight-or-flight mode due to bursts of adrenaline. Not only is this exhausting, but it contributes to mounting stress levels. Try it for a few hours a day and work up to an entire day, if you can.
  4. Never underestimate the power of laughter. Spend time enjoying your family and friends and make sure to do the things that make you laugh. Laughing like crazy reduces stress hormones. That, in turn, helps immune cells function better.
  5. Try to keep an optimistic outlook – after all, it is the holidays and it’s time to celebrate with your family and friends. Staying positive will help you cope with challenges that come your way.

 

I hope you’ll realize the importance of unplugging and relaxing this holiday season – they are called holidays for a reason!

Wishing all of you a wonderfully healthy Holiday Season!


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Tips to Surviving the Holidays: Dealing with Holiday Stress in the Workplace

Holiday stress tipsThe holiday season is about “good tidings”, the pleasure of gift-giving, and spending time with loved ones. Given the stress involved for many to ensure a happy holiday, many employees are feeling the burden of managing their personal lives in addition to their job workload.

A recent study of over 700 full-time employees found that a large percentage indicated that the biggest stressor during the holidays is work, but that the stress changes. The concern becomes whether work obligations will affect their holiday celebrations and many also feel stress from not being able to take time off from their job to prepare for and enjoy the holidays.

Time and money are two other large factors in an increase in stress during this busy season. Is there enough time for shopping, party planning, and cooking, in addition to their workload? The pressure of buying gifts is also a significant stressor for those concerned about being able to pay the bills the following month.

This increased stress can lead to lowered output at work. One survey showed that over 40% of respondents in management roles reported that productivity noticeably decreases the week before the holiday. There are multiple ways you can help lower the stress during the holidays, including some of these tips:

  • Be flexible – It is likely many employees will request time off around the holidays, so if possible, allow for these days by asking staff in advance if time is needed, to allow for smooth functioning in the workplace .
  • Simplify – Minimizing the number of workplace obligations when there is an increase in external holiday get-togethers can reduce stress. A festive workplace party doesn’t have to be over-the-top to be enjoyable.
  • Emphasize value – Appreciation is particularly effective when given during this busy season to maintain performance levels at work.
  • Offer assistance – If employees are showing a lack of focus or irritability, have a chat to find ways to manage their workload.
  • Relieve deadline pressure – Hiring extra hands, even temporarily, can help to alleviate stress on your permanent staff.

Whether it’s stress from work, family or finances, aiming to improve stressful situations within the workplace can create a more relaxed atmosphere with higher levels of productivity.

What is your business doing to alleviate employee stress within the workplace this holiday season?


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PTSD and Your Workplace: Tips to Understanding and Supporting Your Employees

PTSD blogThis past week, we were asked once again to commemorate Remembrance Day, and the men and women we have lost in battle, as well as those who have returned to Canadian soil with not just physical but also mental wounds. The citizens of Paris, and the world at large (mainly through 24/7 media), are currently being impacted by the senseless terrorism of this past weekend to the point where people may be asking themselves: “is the world at war?”

Trauma can affect anyone, not just our brave soldiers, and the emotional scars can affect our personal and professional lives, deeply.

There are many difficult circumstances we all must cope with at some point in our lives, but some individuals will experience sudden or unexpected devastating events that can be psychologically impactful. When individuals with this kind of experience “re-live” the situation that caused fear and shock through: sleepless nights, nightmares and fear, loss of appetite, interest, concentration, and flashbacks among others – and these feelings persist in their daily lives long after the event – they may be diagnosed with Post-Traumatic Stress Disorder (PTSD).

PTSD is an anxiety disorder that can be caused by a psychologically traumatic event involving actual or threatened death or serious injury to oneself or others. Often, the symptoms of PTSD can emerge even three months after the incident, and for some, a stressor can cause symptoms to surface years later. When symptoms are delayed, those with PTSD don’t often make the connection between the traumatic event and the feelings and behavioural symptoms.

These signs may first become apparent in the workplace as performance-related issues. There may be changes in behaviour that seem out of character, as well as social and interpersonal conflicts, resistance to authority, bullying, or emotional eruptions. Avoidance of certain activities (such as driving if involved in a car accident), sleep disruptions, difficulty concentrating, and being easily startled or irritated are some additional indicators of PTSD, and mental health issues such as depression or addictions may also be present.

Some occupations such as soldiers, firefighters, doctors, paramedics, police officers and nurses – namely first responders, have double the risk of experiencing PTSD, but the disorder can affect anyone. With about 8% of Canadians experiencing PTSD at some point in their lives, some of your employees could be suffering in silence, and that has a direct impact on their personal wellbeing, productivity, and on your organization.

People with PTSD may feel shame or guilt, and because of this, they may be hesitant to disclose. So how can you help your employees cope if they’re afraid to reach out? Ask your employee what would be helpful to him/her.

I’d like to share with you a number of tips to accommodate some of the more common issues that arise among sufferers of PTSD in the workplace:

  • Memory: provide employees with written instructions and meeting minutes, verbal prompts and reminders and encourage employees to use organizers and lists
  • Lack of concentration: reduce workplace distractions, increase natural lighting
  • Coping with stress: allow time off for counselling, assign a supervisor, manager, or mentor to answer employee questions. Encourage employees to walk away from frustrations and confrontations, allow frequent breaks
  • Working effectively with a supervisor: provide positive reinforcement, give clear expectations
  • Dealing with emotions: refer employees to your Employee Assistance Program (EAP), a safe haven to speak freely about PTSD
  • Panic attacks: allow employee to take a break and go somewhere s/he feels comfortable to use relaxation techniques or contact a support person. Identify and remove triggers (noises, smells, or visuals).

In what ways do you accommodate your employees? How are you raising awareness in the workplace of PTSD and resources that are available?


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5 Tips to Keeping the Glass Half-Full During Turbulent Times

ASP TuesdayHow do you maintain positivity in a world that can be seemingly negative?

Watching the news, I am inundated with a series of negative events after another. Just recently, China’s stock market crash is being felt throughout the world.

This challenge of maintaining the glass half-full attitude can even come from the simple transition of summer to the inevitable winter. It can come from adjusting from the slower more relaxed summer hours to the busier regular hours.

As a business owner and manager, the challenge is trying to keep our employees happy and positive as this has a huge impact on their ability to be productive. This can be particularly true if the job requires front line interaction with your customers.

In light of recent troubling news events, I’ve drawn up a list of 5 simple actions you can implement to encourage a positive workforce.

  1. Recharge the batteries

Low energy can be a barrier to maintaining a positive outlook. If you sense fatigue among your workforce, you may need to reenergize them. For example, giving staff the option to work from home one day a month, or the ability to leave early on Fridays of a long weekend, can be just what is needed to provide balance to your employees.

  1. Create a company team/club/activity

Company softball teams are a great way to boost health and morale within the organization. Softball teams are the most popular but it can just as easily be a hockey team, a bowling team, a book reading club, or any activity that involves group cooperation. The purpose of these activities is to create fun and also encourage employees to support each other by thinking positively (cheering). You may even want to consider running a team activity where you give back to the community like Habitat for Humanity.

  1. Praise and acknowledge

There is a level of uncertainty brought about by difficult economic times. For some employees it may cause uneasiness about job security, prospects, and career progression. Therefore, it is even more important that you assure your employees through recognition of their work. This can be done from a small scale through cards or treats to remind your staff that you appreciate their work, or even on a a bigger scale by implementing an employee recognition program (e.g. Employee of the Month).

  1. Hire a professional

Depending on your workplace environment and the situation you may want to consider reaching out to a professional to mediate. Look to your EAP services for motivational speakers, seminars, counselling programs, personal coaching, or even a nutritionist. Your employees will appreciate all the resources you can bring to them, particularly if they are feeling stressed.

  1. Last thing: It starts with you.

As a leader within your organization, employees look at you to set the tone. As a decision-maker you have the ability to influence the direction and culture of the organization. Therefore, as Gandhi famously said, “you need to be the change that you wish to see!”

What is your mindset? Is the glass half empty or half-full?


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5 Ways To Improve Wellness And Increase Productivity In Your Workplace

161-photo-f520ccf7858c9d71169d64a0c57b40c5Wellness programs are linked to increased productivity, a reduction of long-term health care costs and less absenteeism.  In fact, it has been shown that a 28% reduction in sick leave, 26% lower heath costs and 30% lower compensation and disability costs are directly linked to wellness programs in Canada.

The facts are undeniable, and the good news is that even if you feel your organization does not have the financial or staffing resources to implement a wellness program, there are many small steps you can take to promote wellness at work that do not include elaborate or costly investments. I have outlined below five ways to help you bring your company closer to wellness.

  1. Encourage Exercise.
    Implement and promote a lunch hour walking club and offer incentives for employees who participate. Encourage the entire office to use the stairs or suggest a “bike to work” week. You also might offer discounts or partially subsidize memberships to a local gym

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