Charles Benayon

Founder & CEO of Aspiria


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Getting the Most Out of Your Employee & Student Assistance Programs: A 4-Part Series

adult-american-black-and-white-935870As the founder of Employee Assistance Program (EAP) and Student Assistance Program (SAP) services, I am often surprised to learn that when people hear the words “EAP” and “SAP” the first thing they typically think of is psychological counselling services. You may be surprised to know that there is so much more that these services have to offer.

In fact, it is so important that you understand all the services that are available to you through your EAP or SAP services that I have decided to dedicate a quarterly blog series outlining what we at Aspiria call specialized solutions – additional services that are available through EAPs and SAPs.

To get us started, I have highlighted a few EAP services that greatly improve work environments by benefitting employees and their family:

 

Elder and Child Care

Taking care of a loved one, whether they are an aging parent or a newborn child, can sometimes feel like a full-time job, and unconditional love doesn’t always make the job any easier. What employers can do to make their employees’ home life easier is offer elder and child care services through their EAP.

Elder care speaks to caregivers, seniors, and everyone who is proactively planning for their future. Our EAPs offer information about Canadian systems available to the elderly as well as the essentials regarding housing options. We also educate employees on common physical and mental changes that often develop with age and what they can do to minimize these changes.

For younger employees that are considering starting a family or have already begun that chapter of their lives, Aspiria’s EAPs offer many services related to child care. Here are just a few family-oriented services we can provide through an EAP at no expense to parents:

  • Parenting provides information to parents of all different experience levels with kids of all different ages. This information can be anything parenting-related, from raising your child’s self-esteem to keeping backseat chaos to a minimum.
  • Adoption helps employees throughout the entire adoption process, including the legal and financial aspects, special parenting needs of adopted children, and information on how to find their child’s birth parents.
  • Kids’ Well-Being offers tips to keep children safe and sound from infancy through to young adulthood, with an emphasis on health, safety, and a positive interaction with the world around them.

To ensure your employees find a better work-life balance, direct them to their EAP, which will encourage them to live a healthy, happy life well into old age and help them reduce stresses that come from taking care of an aging family member or raising children.

 

OnCallogic

Studies have found that 40% of people diagnosed with cancer experience symptoms of psychological distress. This is why many EAPs provide organizations with much-needed mental health support for employees affected by cancer, but Aspiria goes even further. We partnered with Gilda’s Club – a leader in an international network of cancer support organizations that has over 20,000 interactions per year with individuals living with cancer – to develop our OnCallogic service.

OnCallogic includes a series of counselling sessions with Cancer Coaching Specialists for employees who have been touched by cancer, whether directly (they have cancer) or indirectly (a loved one has cancer), to ensure that no one has to face a cancer diagnosis alone. The OnCallogic mission is to ensure that all people impacted by cancer are empowered by knowledge, strengthened by action, and sustained by community and professional support.

It is estimated that nearly 1 in 2 Canadians will be diagnosed with cancer at some point in their life. With the disease being so commonplace in today’s workplace, it has become all the more essential to offer employees expert cancer support services. Not only will OnCallogic ease their difficult circumstances, but it also helps guide them towards living with cancer, whatever the outcome.

 

WorkLife Web Portal

Of today’s youth, the employees of tomorrow, 68% say they would use the Internet to search for mental health information if they needed to, making online access to resources more important than ever. It is for this reason that Aspiria connects employees to the work-life balance information they need at the click of a button and allows them to communicate with Work-Life Consultants 24/7 over instant messaging.

Our WorkLife Web Portal, accessible through the Aspiria website, provides access to the following seven life modules:

  • Aging
  • Balancing
  • Living
  • Working
  • Thriving
  • Parenting
  • International

 

Each of these modules offer “digital kits” on a large number of topics that employees and their family members can relate to, no matter what stage of life they’re in. These kits include informative articles, assessments, and audio files.

By offering an EAP that includes online accessibility to important tools and resources, you allow your employees more ease than ever before to achieve a proper work-life balance.

For more details on these work-life services and everything else your EAP has to offer, contact your provider today. And keep an eye out for our next instalment of Getting More Out of Your Assistance Program next quarter!

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Mental Health Week Spotlight: Managing ADHD in the Workplace

k-15_dsc9632b-id-58829-jpeg.jpgMental Health Week (May 7 to 13) is quickly approaching, making this a good time for Canadians to reflect on the state of their mental health, to discuss the importance of positive mental health, and to help reduce the stigma associated with mental health concerns.

Since Attention Deficit Hyperactivity Disorder (ADHD) may affect as many as 3.5% of adults, I’d like to take some time to discuss this stigmatized mental health issue that is often misunderstood.

ADHD is most often diagnosed in childhood, but it can also persist into adulthood. Because it’s frequently associated with children, adults with ADHD may feel hesitant to disclose their mental health concerns to their employer. As an organization, how can you help your employees cope if they’re afraid to reach out?

Here are a few of many possible ADHD symptoms and some tips so you can better accommodate employees with ADHD in the workplace:

Restlessness

If an employee is unable to sit still and focus for extended periods of time, it may be a sign that they have ADHD.

Fidget devices are simple gadgets that allow users to idly fiddle and exert excess energy in order to help them focus. If your employee has a preferred fidget device, consider allowing them to use it at work. If it produces a sound that distracts their coworkers, suggest alternatives.

Distractibility

We all know that workplaces can be high stress environments that may be noisy and hectic, with looming deadlines and tensions running high. It’s hard enough for you or me to ignore such distractions, let alone someone with ADHD. Offering your employees noise-cancelling headphones to listen to music may greatly improve their focus.

Trouble with Multitasking

 Since people with ADHD often have difficulty focusing, they may also experience frustration when trying to multitask a heavy workload. If your employees have difficulty completing their tasks efficiently and in a timely manner due to ADHD, consider scheduling weekly progress meetings, or even daily if you have the time. A mere 15 minutes per week might be all your employees need to better prioritize and split large projects into more manageable tasks.

A Short Temper

Untreated ADHD can result in occasional mood swings, often caused by irritation with their own restlessness and distractibility.

Having an employee with a short temper, no matter the reasoning, is not something many employers can afford to tolerate. However, we want to support our employees in any way we can. Refer employees to your Employee Assistance Program (EAP), where they will receive tools and techniques to address potential mood swings.

Many people with ADHD have additional mental health concerns, such as depression or bipolar disorder, making ADHD particularly difficult to treat. In these cases, ADHD medication, like Adderall, may not be the best course of treatment, especially since it can be highly addictive. If you or someone you know is having difficulty with ADHD management, please contact your EAP provider for assistance.


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How to Get Employees Motivated After a Long Weekend

With the long weekend fast approaching, many managers worry that their employees will experience a “lull” in motivation, which may result in a drop in productivity. One of the great challenges with long weekends is not only are we coming back to a four-day work week, but “vacation mode” typically kicks in before the long weekend begins. By Wednesday afternoon you’ve probably noticed water cooler chatter about long weekend plans. And, you can expect an early, mass exodus on Friday afternoon. In anticipation of the lack of productivity and early departures many large companies let employees go at 2pm the Friday of a long weekend. The company appears to be providing a great perk, when in essence, they’re not losing anything. Once the long weekend is over, it’s time to get back to work and I have some great tips to get your employees motivated, revved up and back into “work mode”.

 

Ask your employees what they did

Instead of your employees walking around daydreaming about their weekend adventures, ask them what they did. Allow them some space to talk about and relive the events of the weekend so they can mentally move forward. Once they talk about it they can get it off their minds and get down to business.

Help them set tasks

Even your most dedicated employees may have some trouble getting back into work mode. Take some time in the morning to review any ongoing work and clearly define the steps required to move forward. Discuss anything new that’s come up and set goals for the week.

Invite your employees to a brainstorming session

Brainstorming sessions get the creative juices flowing again after a long weekend. And, employees feel that their ideas are heard and valued and that they’re an important part of the team. It’s a great way to motivate your employees.

Praise your employees

Positive reinforcement is a great motivator. Spread positivity around and you’ll see an increase in motivation and productivity. 

Lead by example

As a leader it’s important to set the example. Let your employees see that you’re refreshed, recharged and raring to go. They’ll feed off your energy and mirror your positive attitude.

Give your employees something to look forward to

Right after a long weekend is an opportune time to talk about great events to look forward to –company picnic, summer boat cruise, potluck lunch, softball or Frisbee league, volunteer day… this changes the focus from the past to the future.

 

Do you let your employees leave early before a long weekend? Have you noticed a lull in employee motivation after a long weekend in the past?


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How to Deal With & Prevent Office Gossip

You may think that gossip is the exclusive domain of teenagers and reality TV, but gossip, when it exists at the workplace, can create a toxic work environment. As a manager, dealing with workplace negativity is part of the job description, but gossip can take negativity to a whole new level. Allowing gossip to flourish unchecked can impact productivity, morale, employee engagement and retention. In some cases gossip can even lead to liability issues.

Tips for dealing with negative office gossip

  1. Stop the negative gossip on a personal level. Identify the gossiper(s) and set up a meeting “behind closed doors”. If there is more than one gossiper, set up individual meetings. Allow the employee(s) to explain their side of the story and discern if there are any underlying issues that need to be dealt with. Make the employee aware of the negative impact of their actions and clearly delineate the consequences if this behaviour continues (e.g. written warning).
  2. Meet with your entire team. Call a staff meeting to discuss negative gossip in the workplace and the impact that it has. Open the lines of communication and encourage your employees to feel free to bring their concerns to management instead of starting rumours without basis in fact. If necessary, introduce a policy that makes it clear that negative gossip will not be tolerated and speaks to the consequences of this behaviour.
  3. Encourage positive gossip. Yes, gossip can also be positive. Sharing individual and team wins can reinforce a strong team bond and improve morale. Studies have shown that very often employees are more motivated by professional recognition than money. Take some time at every staff meeting to share positive gossip stories. Create an achievement wall where employee accomplishments can be posted. Highlight an Employee of the Month. Keep the conversation positive and focused on the successes.
  4. Be a role model. You have to “walk the walk” and “talk the talk”. Model the behaviour that you want to see in others. Spread positive gossip.

How to prevent negative office gossip

While it may be impossible to completely eradicate gossip at work or water cooler talk, the key to addressing negative work gossip is Communicate, Communicate, Communicate! Frequently, negative office gossip occurs as a result of poor internal communication. Change in the workplace often breeds fear and fear breeds negative office gossip. Open the channels of communication. Create a safe environment for people to express concerns, ask questions and make suggestions. Remove any reasons for negative gossip.

Is your workplace an environment that communicates well and inspires positive gossip?


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Eating Disorders: What You Need To Know

As someobelly-2354_960_720ne who has worked in the mental health field for 30 years, I’m no stranger to working with clients who have suffered from eating disorders. This past week was Eating Disorder Awareness Week, a time dedicated to reducing the stigma associated with eating disorders and creating awareness about the mental health issue that affects approximately 1 million Canadians every year.

So what exactly is an eating disorder? In simple terms, an eating disorder is a mental health issue that leaves individuals completely pre-occupied with their weight. However, according to The Canadian Mental Health Association, eating disorders are not just about food. They are often a way to cope with difficult problems or regain a sense of control. They are complicated disorders that affect a person’s sense of identity, worth and self-esteem.

Unsurprisingly, eating disorders are most common in females. A recent report found that 3% of Canadian women will suffer from an eating disorder in their lifetime. This can happen for a number of reasons. Female body image is constantly critiqued in popular culture, and as a result, women are more likely to develop disorders like anorexia nervosa and bulimia in an effort to control their weight.

While eating disorders are more common in females, body image issues impact males as well. Men are exposed to a similar level of body critique, mainly that they need to be muscular and strong. This kind of societal pressure can result in men developing eating disorders or taking hormones like steroids to increase their muscle mass. Steroid use, like an eating disorder, also has a long-term negative impact on a person’s health.

Effects of eating disorders may not always be apparent. For example, anorexia sufferers generally have a very low body mass index (BMI), but people suffering from bulimia often maintain a relatively stable body weight. Here are some tips on how you can identify if a friend or employee is suffering from an eating-related mental health issue.

  • Food obsession
    It’s important to note when someone begins to obsess about food, for example, constantly counting calories or eliminating large groups of “bad” foods from their diet, especially if this was never a topic of conversation before.
  • Excessive exercise
    Physical activity is part of a healthy lifestyle, but when you begin to notice someone is taking his or her gym routine to the next level it can be cause for concern. People with eating disorders often attempt to “work-off” the bad calories they have consumed after a binge, to the point where they are putting their bodies through physical discomfort.
  • Body image issues.
    While losing weight can be a side effect of an eating disorder, it can also increase the level of anxiety a person may have towards their body. Even though they may be losing weight, someone suffering from an eating disorder might wear baggy clothes to cover up their body. Take notice if someone in your life begins expressing dissatisfaction with his or her body more frequently.
  • Depression.
    Symptoms of eating disorders often mimic the symptoms of depression due to the lack of energy, low morale and lack of sufficient sleep the disease causes. People suffering from eating disorders tend to isolate themselves from groups, especially if food is involved. If you notice someone exhibiting symptoms of depression while showing signs of negative body image or food obsession, it could be cause for concern.

The impact of any eating disorder can be devastating. From restricting the body of food to choosing to binge eat and then purge, eating disorders can wreak havoc on a person’s physical and mental health. Short-term effects include poor digestion, kidney issues, anxiety and depression while long-term issues include infertility in women or death as a result of malnutrition.

Whether you’re a parent, a teacher, employer or friend, it’s important to know how to spot the signs of an eating disorder so if someone you know is impacted, you can help. Confronting someone about an eating-related mental health issue is difficult, but it’s important to get your loved one the help they need before they cause irreparable damage.

If you or someone you know is suffering from an eating disorder, it’s important to get help. Contact your EAP or SAP provider for assistance, or speak to a medical professional.

For more advice on this issue, visit The National Eating Disorder Information Centre or CAMH.

 


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Cancer in the Workplace: What can you do?

Over 204,440 Canadians will be diagnosed with cancer in 2016.

This is an alarming statistic, one that we in the health care field together with employers need to address in order to support our workforce.

It’s safe to say cancer has a huge impact on all of us. This includes the families of those with a diagnosis, in addition to those directly affected. Unfortunately, people who have been diagnosed often feel uncomfortable disclosing their illness in the workplace, yet they desperately need our support.

Recently, my own company has had to deal with the impact of a cancer diagnosis in our office and being in the industry I’m in, we luckily had the tools and systems in place to address this. This is not the case for many organizations.

Although some employee assistance programs (EAPs) have introduced cancer support programs, we still have a long way to go to support this disease in the workplace.

As a business owner, HR manager, or supervisor, an employee is most likely to come to you with their cancer diagnosis to ask for support. I know how incredibly difficult this discussion can be, and to help you support a cancer diagnosis in the workplace, I have outlined a few tools below.

Be Prepared

A cancer diagnosis is often unexpected and inconvenient. Having a back-up long-term leave strategy in place can benefit the entire organization.

When an employee is dealing with an illness that interferes with their work, it can create tension in the office, especially if missed work impacts another employee. In the event of illness, a pre-determined strategy outlining the shift of responsibility among colleagues will allow an ill employee to feel more comfortable disclosing their diagnosis.

Have a Care Plan

There are details you need to know in order to set up a care plan that would be most beneficial to the employee. Your questions might include asking them if they know their treatment plan, if they will need to go on a work leave or long-term disability, and what accommodations you’ll need to make for them in the office. Your employee may not have all the details of their diagnosis yet, but asking the right questions will allow you to prepare an effective plan that will provide them the most support.

It’s also important to ask the employee how they would like to handle the situation in the workplace i.e. do they wish to disclose their diagnosis to other coworkers. Knowing who is aware of the situation will allow you to limit misinformation from circulating around the office and allow you to create a plan to deal with this situation.

Create a Safe Space

Dealing with cancer is both physically and emotionally exhausting, especially if someone is carrying on with his or her regular workload. One of the most important things you can do in your role is ensure the employee feels comfortable talking to you about their situation. Studies show that 40% of people impacted by cancer suffer from psychological distress. Ensure that you take the proper precautions to provide your employee with emotional support through this experience.

A cancer diagnosis impacts the entire workplace. Other employees might feel emotionally distressed by the news or may be experiencing a new, stressful workload as a result of another employee’s illness or absence. Encourage employees to reach out and talk to you about their feelings on the issue. By giving everyone an outlet for their pain, you allow them to release some of the stress brought on by this diagnosis.

 
Dealing with a cancer diagnosis in the workplace is incredibly difficult for all involved. Check in with The Canadian Cancer Society for helpful resources and ask your EAP provider if they have a cancer support service, or a program for your workforce to help those newly diagnosed as well as their partners and family members.

 


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How Do You Find the Time for Work-Life Balance?

Work-Life BalanceIt seems that in these times, more than in our parents’ day, we are trying to be everyone for everybody. The majority of Canadians have reported feeling overloaded with too many roles to juggle – employees, parents, partners, students, friends, siblings, caregivers of older relatives, volunteers…and we keep adding to the list. If we are not mindful of the stress that is inherent in managing each of these roles, it can take a serious toll on our physical and mental health. Technology has only increased expectations, with many employers expecting worker availability around the clock, never mind staying on top of your email and cleaning up your inbox on a regular basis! Staying connected doesn’t allow for as much downtime as we need and we don’t always see the signs of when good stress that motivates us becomes harmful stress that exhausts us. Ask yourself:

  1. Do I feel like I’ve lost control in areas of my life?
  2. Do I often feel guilty that I have neglected some roles at the expense of others?
  3. Do I find it increasingly difficult to focus on the task at hand?
  4. Does it seem like I always feel tired?

I’ve always believed we are unique individuals, sharing similar experiences. Thus, work-life balance has a different meaning for each of us, but the majority of us know when we’re not feeling balanced.

I’ve compiled some suggestions on how to find some ways to achieve that balance, whether at work or at home, that I’d like to share with you.

With wage freezes and budget cuts, I understand that getting your employer’s support can be achieved when you are clear on what YOU need to ensure optimal work-life balance. Take some time to look into the programs, benefits, and policies available to you.

During the daily grind, keep these strategies top of mind to help you balance:

  • Schedule 10-minute breaks every two hours (even a walk to the cafeteria or outside for fresh air). This will increase what you accomplish at the end of each day.
  • The to-do list you prepare for the next day needs to be realistic given the hours to do the tasks.
  • Turn off your email program to avoid distractions while focusing on tasks.
  • Turn off electronic devices when you are not scheduled to work, so there is no distraction during your “downtime”.

Prioritization is a key to balancing our obligations and desires. We want to be a successful employee, have a healthy and dedicated relationship with our partner, be an involved parent to our children and supportive caregiver to our elderly parents, and have time to spend with friends. When we determine what is important to us (eg. spending time reading with our children at the end of the day instead of working overtime to finance the dream house), we can put some things aside to do (or not to do) at a later date. . There are only 24 hours in a day, so if we are working towards our goals of achieving our masters degree while holding on to our 9-5 job, we need to check in with ourselves periodically to set ourselves back on a balanced track.

According to Statistics Canada, employees who considered most of their days to be quite a bit or extremely stressful were over three times more likely to suffer a major depressive episode, compared with those who reported low levels of general stress. I encourage you to take steps to protect your mental and physical health by bringing all aspects of your life into balance.

Do you think you have a good work-life balance? Is it possible in our world today to achieve work-life balance? I look forward to hearing what works for you for balancing work and family in “Comments” below.